Reference

How We Protect Your Account and Payouts

We handle your account details, deposit history and withdrawal records with strict verification processes.

Account verification on signupEncrypted payment recordsWithdrawal audit trail
nona888 How We Protect Your Account and Payouts
LEGAL CONTACT PATHS

How to Reach Our Legal Team

Team online

Email Support

Send account, data or withdrawal concerns to [email protected]. We review each email within 24 hours and respond with next steps for dispute resolution or data requests.

Live Chat Escalation

Start in our live chat (available 09:00–00:00 Jakarta time daily) and request the legal desk. Agents log your concern and route it to the compliance team for formal reply.

Account Settings

Go to your account menu, select Help, then Legal Request. Fill in your concern, choose a category (data access, closure, dispute) and we'll send a confirmation reference within two hours.

HOW WE KEEP YOU SECURE

Data Handling, Cookies and Account Security

Account Password Security

Your password is hashed on our servers and never stored in plain text. Two-factor authentication via SMS is optional but we recommend enabling it in Settings > Security to prevent unauthorized access.

Cookie Use and Tracking

We use session cookies to keep you logged in and analytics cookies to track page errors and lobby performance. Non-essential cookies can be turned off in your browser; your account remains fully functional.

Payment Data Isolation

Deposit and withdrawal data is held in a separate encrypted vault. DANA, OVO, GoPay and QRIS transaction IDs are logged for settlement, but card numbers or bank account details are never stored on our platform.

Data Subject Rights

You can request a copy of all personal data we hold by emailing [email protected] with the subject line 'Data Access Request'. We compile and send your file within thirty days at no charge.

Breach Notification

If we discover unauthorized access to your account or data, we notify you by email within 48 hours, explain what happened, and provide steps to secure your account immediately.

Account Closure and Deletion

Request closure in Settings > Account > Close Account, or email [email protected]. We freeze your account immediately, process any outstanding withdrawals, and archive your data after the seven-year retention period ends.

Questions About Your Rights and Our Rules

We keep your transaction history for seven years for regulatory reasons where local law permits. After that period, we delete personal identifiers like your email and phone number. Your account remains closed and cannot be reopened; a new account requires a fresh signup and verification.

Yes. If you believe a transaction is incorrect, email [email protected] within fourteen days with your transaction ID and the amount. We investigate with our payment partners (DANA, OVO, GoPay, QRIS) and respond with findings or a reversal request within ten business days.

Only you own your account. If you share your password, that person can deposit, withdraw and play from your balance. We do not hold nona888 liable for unauthorized play by someone you allow access to. Always keep your password private and use two-factor authentication.

We retain all support chat logs, emails and tickets for two years. After two years, older records are archived and no longer searchable in your account. You can request a full export of your support history from the Help menu at any time.

Account limits depend on local law and your deposit history. First-time deposits may be capped at 10 million Rupiah; after verification, limits rise. Withdrawals are processed to your registered payment method only and must match the currency of your deposit.

Yes. We do not sell player data to marketers. We share account and payment info only with our settlement partners (payment processors) and where local law requires it. Email [email protected] with 'Do Not Share' in the subject to formally opt out of optional analytics.

Access and eligibility depends on local law. You are responsible for confirming that opening an account complies with rules in your jurisdiction. We operate where local law permits and do not knowingly accept accounts from restricted regions. If you have questions about your location, contact our support team.